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Buyer's Guide
PRE-ORDER FAQS
  We have to order items in advance of release to secure our allocation from the manufacturer, sometime up to a year in advance. Placing a pre-order with us will ensure your purchase of the item should it sells out.*
Pre-orders require a payment of $100 (or payment in full for items under $100) and you will be invoiced for the remainder once the item arrives in stock. The deposit is non-refundable, but transferrable to another item should you cancel your pre-order.

*Dependant on us receiving full allocation of our order. In this advent, preference will be given to the earliest pre-orders and unsuccessful pre-orders will be refunded.
How do I buy/redeem a gift certificate?
  To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.
How do I find my product?
  To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I navigate the site?
  To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I use a coupon?
  After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.